Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
For Furniture:
- 10 days Refund or Replacement
- In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the video call.
- If a defect is determined within the Returns Window, a refund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
- In any case, only one replacement shall be provided.
- In case of eligible returns we will process and credit the returns in 7-10 business days.
For Stationary:
- 7 days Replacement only
- Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
- Please keep the product intact, with the original packaging at the time of returning the product.
- In case of eligible returns we will process and credit the returns in 7-10 business days.